開始騎腳踏車上下班

今天上指考作文猜題: How to Save Energy

恰好頂樓教室旁最近剛鋪上綠草皮來降低日曬溫度,學校屋頂也裝設太陽能面板,惠小門口也有風力發電機,也指出來給學生作寫作補充。也開始騎車上下班;因為馬路兩旁很多違規停車或佔用,在車陣中必須很小心騎,也要提早出門。平時騎機車沒發現,騎上車才想起...上班路線全是緩上坡.....

　　Shared a typical and politically correct title "How to Save Energy" in today's compo class. Several patches of grass and green plants had been installed on nearby rooftops and used them in this practice. Also promoted the idea of buying local food produce instead of getting imported items. Alternative energy sources - solar panels, wind turbines on nearby building tops were pointed out.

想開口

問,為什麼用口頭問,是保固過期了;其它同事問,卻還在保固期內....那我自己還花自己錢修保固內的產品.....人家看你沒靠山,被當皮球踢來踢去,......以後和行政人員打交道,看來也袛能靠書信紀錄來往了。

2011/9/6 3C用品

new casing for mini-lap-top
現金 1,200

釣到的大魚

今天跟咱家兩個女兒說,以後嫁人後,若她們老公正在別人前大大地吹噓上回去釣到的大魚有多大(雙手一整個平伸),千萬千萬別立刻打斷這男人的"吹噓",又舉出食指和大拇指,強調這才不是那回事,那"拉上岸"的也袛不過"小魚"一隻,而你,這個"剩一張嘴"男的太太,才是"事實"的擁護者那種態度和高度啦.......(常被拆台的老公)

Today I gave a solemn lecture to our two daughters about NOT to correct their husbands, especially when their husbands are bragging about how big the fish they dragged ashore, with their arms fully extended.  Even though that fish is just a small one, that scientific attitude won't help you get along with your husband.

Time is the substance

Time is the substance from which I am made. Time is a river which carries me along, but I am the river; it is a tiger that devours me, but I am the tiger; it is a fire that consumes me, but I am the fire.
- - - Jorge Louis Borges

that darn, high, suffocating humidity

Summer is here and so is that darn, high, suffocating humidity. 熱熱熱....可是辦公室後座的外國老師卻說,和加州比起來,台灣一點都不熱....是太濕太悶了...那個濕度顯示居然到66%啦....教室兩旁上層氣窗(應有可開可關的設計),當初因為經費不足,結果全用玻璃封上...教室內温度和濕度反而比外頭高呀.....最好的比喻是家電用品中利用熱風+溫度的旋風烤爐!!!!之前沒有裝冷氣,上課,對前面嘮叨的和下頭的,可是十足十的夏日蒸汽浴.....這種變來變去的天氣,唯有下班後外出運動,才能解開那一整天累積下來的悶呀....

Memory

回憶....就像這張照片----明確的細節和線條已然失去;可那色彩卻是更加鮮明; Memory is like this picture. Details and distinct outlines fade with time while colors brighten and shine in time.

Spring fish

反潮現象

Sudden gusts of warm and moisture-rich air currents coming from the south contribute to this condensation on the wall. Have to turn on air-con all day just to make humidity level down to a comfortable level.

sweet feedback

桌上的小點心是學生很貼心的感謝--她在這回的學測中取得佳績,如願在繁星計畫中進入台大理想科系,恭喜!

Calls from an unknown source

For the past five days, have been receiving calls from different cell numbers. Won't call back because these numbers probably come from the same schemer who wish to profit from people's calling back. These telephone fraud cases sever connections and trust that exist in people. These perpetrators ought to be put into prison.

消失中的農地 encroaching city and disappearing farmland

Here, in the central part of Taiwan, farmlands are disappearing right under our nose. More and more fertile rice paddy fields have been converted into lands for building houses, while there are surplus supplies of housing units.

謝謝您

好突然...下午辦公室,同事驚呼著這則令人難過的消息。覺得無法接受也好難過,怎麼就這樣突然 。記得小時候,她的好歌聲和亮麗風釆帶給我和家人很多快樂的時刻--[一道彩虹]一開播,她和其它真的學有專精的藝人,為我們一起帶來歡笑,暫忘日常生活中的種種煩心事.爸媽會停止為生活的爭吵,我們小朋友也會忘掉學校兇巴巴的老師和寫不完的功課,一起看著她唱著好聽的歌,在檢場/張菲/費玉清之間演出詼諧幽默的短劇。她的歌聲帶來歡笑和希望,她也是我和家人們的共同美好憶........這些美好的回憶因為有你..鳳姐,....,謝謝您,一路好走

日常生活中被忽略的: "隱形"的臉書朋友

請檢查<帳號設定> --- <帳號保安> 項目下 <有效的連網>
也許你會看到,你的臉書不只是你一個人用.....假如有超過一個以上的登入,
請儘快改掉登入密碼

日常生活中被忽略的: 電池篇

小小玩具堆中,有不少是靠電池驅動的...最近趁年假大掃除,將這些小東西全拆了,看看有沒有問題,測試沒電的也順便拆下,送到便利商店回收。

What sums it up

I'm on your team and like every one else, I want to make the team a winning team.

iPad and its iBooks

Sure is to usher in a new era for teachers and students. This killer application, i guess, will also bring down its potential competitors. A monopoly on the most favorite learning gadges in classroom? We'll see.

http://www.zdnet.com.tw/news/web/0,2000085679,20144922,00.htm

Instead of filing a complaint,

假如我是公司老板,新進人員的訓練中,一定會加入這麼一段:
I would put in this in the training of new recruits, if I were in charge of a company.

讓受訓人員當消費者,指令是要完成退換一件貨品, 過程: 給她/他不同的退換貨電話和一堆擁有"其實這不干我事/不是我的球"的sales,總機小姐和搞不定貨品收件地址的收件駕駛。然後在完成退換貨和程序後,再加入相互衝突的電話通知/簡訊/email,使受測者完完全全搞混,無法得知貨品是否已完成退換貨...(當然,要加入焦慮因子: 限時完成或處罰等等來模擬實況)....

These trainees will complete the process of returning a commodity to its original seller. During the process, s/he will be given different phone numbers to call and answered by those who would mislead them with wrong addresses and refund procedures. Once s/he completes the phone calls, trainers will give them conflicting text messages and emails to confuse these trainees. Factors such as time limits and penalties are given and constantly mentioned so as to create the anxiety experienced by customers in the real process.

目的: 這能使新進人員體驗消費者的處境和心情,將客服的程次,由外顯的口號和微笑,內化成真誠的服務和關心 (當然,這群新人通過這程序後,有人心中也會冒出疑問: 靠! 這根本就是公司制度/規模的問題,干我什麼事呀! 人家有錢有規模的,就指定單一客服,單一案號,一直到case結案為止; 我們公司小,賣貨的/製造的/出貨的/送貨的,全都是不同的公司,誰那麼牛,可以打通全脈呀!)

This is done to help new recruits to learn and internalize what a customer will go through in such a situation. Hence cultivate sincere care and service in their heart, transforming superficial slogans into real, authentic concerns for customers.

PS.在一天的課程結束後,還記得所有來電者的名字,又能劃出子母公司上下和交貨橫向關係圖的,可以送到會計室深造。 而那個臉上始終笑瞇瞇，口氣婉轉客氣毫無變化的，適合當客服。 那個很明顯什麼都沒記住，卻又能掰的頭頭是道，厚臉皮到極至的，絕對是跑業務打廣告的料。

When a day's course comes to an end, the one who still remembers all callers' numbers, and is able to draw a diagram to indicate the hierarchical structures of the companies involved, should be sent to the accounting apartment. And the one who maintains a constant smile and politeness in his/her conversation, should be in Customer's Service.

那位能善用手上iPhone和iPad來記錄來電和追踪聯絡公司和退換貨紀錄的,另帶入<退換貨共管系統>來整合整個過程的受測生,絕對擁有改善整個進出貨倉管系統的潛能。 能針對上述情形，交上一份公司營運分析和對進出貨各節點建議作法的，是企管出身又能學以至用的，屬於管理職。 至於提交出法律訴訟程序書，引用各法條來爭取自身權益的，則分發到公司法務室。

A reading for a new year

"The language that prevails was (is) that of a victor's."

Time waits for no man.

Old Exam 考古題

There is no way for me to find out why this co-worker sent that old exam for a new midterm request. ......Several years ago,after several heated discussions, a conclusion was made that the one who puts the exam together should hold the final responsibility; given this fact, have less respect for this act. This old exam item was sent back and was prepared to do this part on my own. What to do next? Guess the best thing to do is to leave it here and carry on life as it is.

" Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose." Steve Jobs