星期二, 6月 05, 2012
幸福的條件
He was just right about three things. One, I couldn't produce evidence that he once told me so and hence the lost the right to claim that reimbursement. Two, no one would side with me at that moment, on that nickel-and-dime NT$ 1200 issue. Three, I couldn't produce a gun or knife from my pocket to kill him there.
星期四, 5月 24, 2012
慈母多敗兒
學校的教育功能並非萬能(很多老師在人本基金會的作為下
星期四, 5月 17, 2012
開始騎腳踏車上下班
恰好頂樓教室旁最近剛鋪上綠草皮來降低日曬溫度,學校屋頂也裝設
Shared a typical and politically correct title "How to Save Energy" in today's compo class. Several patches of grass and green plants had been installed on nearby rooftops and used them in this practice. Also promoted the idea of buying local food produce instead of getting imported items. Alternative energy sources - solar panels, wind turbines on nearby building tops were pointed out.
星期六, 4月 21, 2012
釣到的大魚
Today I gave a solemn lecture to our two daughters about NOT to correct their husbands, especially when their husbands are bragging about how big the fish they dragged ashore, with their arms fully extended. Even though that fish is just a small one, that scientific attitude won't help you get along with your husband.
星期五, 4月 20, 2012
Time is the substance
Time is the substance from which I am made. Time is a river which carries me along, but I am the river; it is a tiger that devours me, but I am the tiger; it is a fire that consumes me, but I am the fire.
- - - Jorge Louis Borges
- - - Jorge Louis Borges
that darn, high, suffocating humidity
Summer is here and so is that darn, high, suffocating humidity. 熱熱熱....可是辦公室後座的外國老師卻說,和加州比起來,台灣一點都不熱....是太濕太悶了...那個濕度顯示居然到66%啦....教室兩旁上層氣窗(應有可開可關的設計),當初因為經費不足,結果全用玻璃封上...教室內温度和濕度反而比外頭高呀.....最好的比喻是家電用品中利用熱風+溫度的旋風烤爐!!!!之前沒有裝冷氣,上課,對前面嘮叨的和下頭的,可是十足十的夏日蒸汽浴.....這種變來變去的天氣,唯有下班後外出運動,才能解開那一整天累積下來的悶呀....
星期一, 4月 02, 2012
星期日, 3月 18, 2012
星期三, 3月 14, 2012
Calls from an unknown source
For the past five days, have been receiving calls from different cell numbers. Won't call back because these numbers probably come from the same schemer who wish to profit from people's calling back. These telephone fraud cases sever connections and trust that exist in people. These perpetrators ought to be put into prison.
消失中的農地 encroaching city and disappearing farmland
Here, in the central part of Taiwan, farmlands are disappearing right under our nose. More and more fertile rice paddy fields have been converted into lands for building houses, while there are surplus supplies of housing units.
星期一, 2月 13, 2012
星期日, 2月 05, 2012
星期六, 2月 04, 2012
星期二, 1月 31, 2012
星期日, 1月 22, 2012
iPad and its iBooks
Sure is to usher in a new era for teachers and students. This killer application, i guess, will also bring down its potential competitors. A monopoly on the most favorite learning gadges in classroom? We'll see.
Instead of filing a complaint,
假如我是公司老板,新進人員的訓練中,一定會加入這麼一段:
I would put in this in the training of new recruits, if I were in charge of a company.
These trainees will complete the process of returning a commodity to its original seller. During the process, s/he will be given different phone numbers to call and answered by those who would mislead them with wrong addresses and refund procedures. Once s/he completes the phone calls, trainers will give them conflicting text messages and emails to confuse these trainees. Factors such as time limits and penalties are given and constantly mentioned so as to create the anxiety experienced by customers in the real process.
I would put in this in the training of new recruits, if I were in charge of a company.
讓受訓人員當消費者,指令是要完成退換一件貨品, 過程: 給她/他不同的退換貨電話和一堆擁有"其實這不干我事/不是我的球"的sales,總機小姐和搞不定貨品收件地址的收件駕駛。然後在完成退換貨和程序後,再加入相互衝突的電話通知/簡訊/email,使受測者完完全全搞混,無法得知貨品是否已完成退換貨...(當然,要加入焦慮因子: 限時完成或處罰等等來模擬實況)....
These trainees will complete the process of returning a commodity to its original seller. During the process, s/he will be given different phone numbers to call and answered by those who would mislead them with wrong addresses and refund procedures. Once s/he completes the phone calls, trainers will give them conflicting text messages and emails to confuse these trainees. Factors such as time limits and penalties are given and constantly mentioned so as to create the anxiety experienced by customers in the real process.
目的: 這能使新進人員體驗消費者的處境和心情,將客服的程次,由外顯的口號和微笑,內化成真誠的服務和關心 (當然,這群新人通過這程序後,有人心中也會冒出疑問: 靠! 這根本就是公司制度/規模的問題,干我什麼事呀! 人家有錢有規模的,就指定單一客服,單一案號,一直到case結案為止; 我們公司小,賣貨的/製造的/出貨的/送貨的,全都是不同的公司,誰那麼牛,可以打通全脈呀!)
This is done to help new recruits to learn and internalize what a customer will go through in such a situation. Hence cultivate sincere care and service in their heart, transforming superficial slogans into real, authentic concerns for customers.
PS.在一天的課程結束後,還記得所有來電者的名字,又能劃出子母公司上下和交貨橫向關係圖的,可以送到會計室深造。 而那個臉上始終笑瞇瞇，口氣婉轉客氣毫無變化的，適合當客服。 那個很明顯什麼都沒記住，卻又能掰的頭頭是道，厚臉皮到極至的，絕對是跑業務打廣告的料。
When a day's course comes to an end, the one who still remembers all callers' numbers, and is able to draw a diagram to indicate the hierarchical structures of the companies involved, should be sent to the accounting apartment. And the one who maintains a constant smile and politeness in his/her conversation, should be in Customer's Service.
那位能善用手上iPhone和iPad來記錄來電和追踪聯絡公司和退換貨紀錄的,另帶入<退換貨共管系統>來整合整個過程的受測生,絕對擁有改善整個進出貨倉管系統的潛能。 能針對上述情形，交上一份公司營運分析和對進出貨各節點建議作法的，是企管出身又能學以至用的，屬於管理職。 至於提交出法律訴訟程序書，引用各法條來爭取自身權益的，則分發到公司法務室。
PS.在一天的課程結束後,還記得所有來電者的名字,又能劃出子母公司上下和交貨橫向關係圖的,可以送到會計室深造。 而那個臉上始終笑瞇瞇，口氣婉轉客氣毫無變化的，適合當客服。 那個很明顯什麼都沒記住，卻又能掰的頭頭是道，厚臉皮到極至的，絕對是跑業務打廣告的料。
When a day's course comes to an end, the one who still remembers all callers' numbers, and is able to draw a diagram to indicate the hierarchical structures of the companies involved, should be sent to the accounting apartment. And the one who maintains a constant smile and politeness in his/her conversation, should be in Customer's Service.
那位能善用手上iPhone和iPad來記錄來電和追踪聯絡公司和退換貨紀錄的,另帶入<退換貨共管系統>來整合整個過程的受測生,絕對擁有改善整個進出貨倉管系統的潛能。 能針對上述情形，交上一份公司營運分析和對進出貨各節點建議作法的，是企管出身又能學以至用的，屬於管理職。 至於提交出法律訴訟程序書，引用各法條來爭取自身權益的，則分發到公司法務室。
星期二, 1月 10, 2012
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