Today I gave a solemn lecture to our two daughters about NOT to correct their husbands, especially when their husbands are bragging about how big the fish they dragged ashore, with their arms fully extended. Even though that fish is just a small one, that scientific attitude won't help you get along with your husband.
星期六, 4月 21, 2012
釣到的大魚
今天跟咱家兩個女兒說,以後嫁人後,若她們老公正在別人前大大地 吹噓上回去釣到的大魚有多大(雙手一整個平伸),千萬千萬別立刻 打斷這男人的"吹噓",又舉出食指和大拇指,強調這才不是那回事 ,那"拉上岸"的也袛不過"小魚"一隻,而你,這個"剩一張嘴" 男的太太,才是"事實"的擁護者那種態度和高度啦....... (常被拆台的老公)
Today I gave a solemn lecture to our two daughters about NOT to correct their husbands, especially when their husbands are bragging about how big the fish they dragged ashore, with their arms fully extended. Even though that fish is just a small one, that scientific attitude won't help you get along with your husband.
Today I gave a solemn lecture to our two daughters about NOT to correct their husbands, especially when their husbands are bragging about how big the fish they dragged ashore, with their arms fully extended. Even though that fish is just a small one, that scientific attitude won't help you get along with your husband.
星期五, 4月 20, 2012
Time is the substance
that darn, high, suffocating humidity
星期一, 4月 02, 2012
Memory
星期日, 3月 18, 2012
反潮現象
星期三, 3月 14, 2012
Calls from an unknown source

消失中的農地 encroaching city and disappearing farmland
星期一, 2月 13, 2012
謝謝您
星期日, 2月 05, 2012
星期六, 2月 04, 2012
星期二, 1月 31, 2012
星期日, 1月 22, 2012
iPad and its iBooks
Instead of filing a complaint,
假如我是公司老板,新進人員的訓練中,一定會加入這麼一段:
I would put in this in the training of new recruits, if I were in charge of a company.
These trainees will complete the process of returning a commodity to its original seller. During the process, s/he will be given different phone numbers to call and answered by those who would mislead them with wrong addresses and refund procedures. Once s/he completes the phone calls, trainers will give them conflicting text messages and emails to confuse these trainees. Factors such as time limits and penalties are given and constantly mentioned so as to create the anxiety experienced by customers in the real process.
I would put in this in the training of new recruits, if I were in charge of a company.
讓受訓人員當消費者,指令是要完成退換一件貨品, 過程: 給她/他不同的退換貨電話和一堆擁有"其實這不干我事/不是我的球"的sales,總機小姐和搞不定貨品收件地址的收件駕駛。然後在完成退換貨和程序後,再加入相互衝突的電話通知/簡訊/email,使受測者完完全全搞混,無法得知貨品是否已完成退換貨...(當然,要加入焦慮因子: 限時完成或處罰等等來模擬實況)....
These trainees will complete the process of returning a commodity to its original seller. During the process, s/he will be given different phone numbers to call and answered by those who would mislead them with wrong addresses and refund procedures. Once s/he completes the phone calls, trainers will give them conflicting text messages and emails to confuse these trainees. Factors such as time limits and penalties are given and constantly mentioned so as to create the anxiety experienced by customers in the real process.
目的: 這能使新進人員體驗消費者的處境和心情,將客服的程次,由外顯的口號和微笑,內化成真誠的服務和關心 (當然,這群新人通過這程序後,有人心中也會冒出疑問: 靠! 這根本就是公司制度/規模的問題,干我什麼事呀! 人家有錢有規模的,就指定單一客服,單一案號,一直到case結案為止; 我們公司小,賣貨的/製造的/出貨的/送貨的,全都是不同的公司,誰那麼牛,可以打通全脈呀!)
This is done to help new recruits to learn and internalize what a customer will go through in such a situation. Hence cultivate sincere care and service in their heart, transforming superficial slogans into real, authentic concerns for customers.
PS.在一天的課程結束後,還記得所有來電者的名字,又能劃出子母公司上下和交貨橫向關係圖的,可以送到會計室深造。 而那個臉上始終笑瞇瞇,口氣婉轉客氣毫無變化的,適合當客服。 那個很明顯什麼都沒記住,卻又能掰的頭頭是道,厚臉皮到極至的,絕對是跑業務打廣告的料。
When a day's course comes to an end, the one who still remembers all callers' numbers, and is able to draw a diagram to indicate the hierarchical structures of the companies involved, should be sent to the accounting apartment. And the one who maintains a constant smile and politeness in his/her conversation, should be in Customer's Service.
那位能善用手上iPhone和iPad來記錄來電和追踪聯絡公司和退換貨紀錄的,另帶入<退換貨共管系統>來整合整個過程的受測生,絕對擁有改善整個進出貨倉管系統的潛能。 能針對上述情形,交上一份公司營運分析和對進出貨各節點建議作法的,是企管出身又能學以至用的,屬於管理職。 至於提交出法律訴訟程序書,引用各法條來爭取自身權益的,則分發到公司法務室。
PS.在一天的課程結束後,還記得所有來電者的名字,又能劃出子母公司上下和交貨橫向關係圖的,可以送到會計室深造。 而那個臉上始終笑瞇瞇,口氣婉轉客氣毫無變化的,適合當客服。 那個很明顯什麼都沒記住,卻又能掰的頭頭是道,厚臉皮到極至的,絕對是跑業務打廣告的料。
When a day's course comes to an end, the one who still remembers all callers' numbers, and is able to draw a diagram to indicate the hierarchical structures of the companies involved, should be sent to the accounting apartment. And the one who maintains a constant smile and politeness in his/her conversation, should be in Customer's Service.
那位能善用手上iPhone和iPad來記錄來電和追踪聯絡公司和退換貨紀錄的,另帶入<退換貨共管系統>來整合整個過程的受測生,絕對擁有改善整個進出貨倉管系統的潛能。 能針對上述情形,交上一份公司營運分析和對進出貨各節點建議作法的,是企管出身又能學以至用的,屬於管理職。 至於提交出法律訴訟程序書,引用各法條來爭取自身權益的,則分發到公司法務室。
星期二, 1月 10, 2012
星期五, 12月 30, 2011
星期四, 12月 29, 2011
Old Exam 考古題
There is no way for me to find out why this co-worker sent that old exam for a new midterm request. ......Several years ago,after several heated discussions, a conclusion was made that the one who puts the exam together should hold the final responsibility; given this fact, have less respect for this act. This old exam item was sent back and was prepared to do this part on my own. What to do next? Guess the best thing to do is to leave it here and carry on life as it is.
" Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose." Steve Jobs
" Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose." Steve Jobs
開箱文: eWonder Pad 好奇精靈學習平板電腦
This article is not to compare this NT$ 6,000 children's e-reader to a NT$ 20,000 tablet computer. 這個電子書包在2011上巿時, 標價超過 NT$ 12,500大洋, 一年後以分期方式買下後. 發現它有許多好用的功能,也發現它的使用上的一些限制。以下詳敍之:
這個電子書包,在生產公司的展示攤位上,有標示出<國中小學習電子書,前期產品實驗計劃>,算是一針見血的點出這個兒童平板的"實驗"性質。可能以後還會有第二代第三代的產品出現,能避開某些缺點--
1) 面板的顯示內容,在戶外日光中,幾乎無法閱讀
2) 無法下載新的程式, 不似其它平板,可以到 Android market 下載學習軟體
3) e-wonder pad 的網路瀏覽器進入 <文建會兒童繪本>
http://children.cca.gov.tw/home.php 此類的網站,並點選 flash 的童話繪本後,
會有當機的情形,播放時是畫面的一半,未完全顯出該動畫繪本的全畫面。
以下引用其公司在Yahoo http://buy.yahoo.com.tw/gdsale/gdsale.asp?gdid=2483349 所列出的內容:
"產品預置內容 主要: 康軒TOP945精選主題單元康軒BOOK945暢銷書籍LiveABC集團雜誌、叢書 國語日報繪本、叢書 親子天下雜誌、叢書大家說英語雜誌其他如影音多媒體等相關書籍."
----使用後感想: 未發揮 touch screen 的魅力, 文章內容和課本內容一樣,問題發問和作答,也和傳統作答方式一樣.....書面的填空題在此平台上也僅是變成了以觸控筆輸入方式的填空題作答,換湯不換藥。教學目標和方法,和"互動"較無關連---因為若以<多媒體影片講解> + <多重選擇方式> <錯誤選項內容的釋疑> 也許能較快速的達成教學之間的"互動";而多媒體的呈現,可以避開平面教材的缺點--如'數學的量化/點線面上無法'立體活化的呈現。
平板電腦的多功能, touch screen 和內容的成功結合運用,應會有更佳的學習效果....結合度不高的介面,反而會因其介面的不成熟,造成使用上的不方便,阻礙學習目標的達成。
這個電子書包,在生產公司的展示攤位上,有標示出<國中小學習電子書,前期產品實驗計劃>,算是一針見血的點出這個兒童平板的"實驗"性質。可能以後還會有第二代第三代的產品出現,能避開某些缺點--
1) 面板的顯示內容,在戶外日光中,幾乎無法閱讀
2) 無法下載新的程式, 不似其它平板,可以到 Android market 下載學習軟體
3) e-wonder pad 的網路瀏覽器進入 <文建會兒童繪本>
http://children.cca.gov.tw/home.php 此類的網站,並點選 flash 的童話繪本後,
會有當機的情形,播放時是畫面的一半,未完全顯出該動畫繪本的全畫面。
以下引用其公司在Yahoo http://buy.yahoo.com.tw/gdsale/gdsale.asp?gdid=2483349 所列出的內容:
"產品預置內容 主要: 康軒TOP945精選主題單元康軒BOOK945暢銷書籍LiveABC集團雜誌、叢書 國語日報繪本、叢書 親子天下雜誌、叢書大家說英語雜誌其他如影音多媒體等相關書籍."
----使用後感想: 未發揮 touch screen 的魅力, 文章內容和課本內容一樣,問題發問和作答,也和傳統作答方式一樣.....書面的填空題在此平台上也僅是變成了以觸控筆輸入方式的填空題作答,換湯不換藥。教學目標和方法,和"互動"較無關連---因為若以<多媒體影片講解> + <多重選擇方式> <錯誤選項內容的釋疑> 也許能較快速的達成教學之間的"互動";而多媒體的呈現,可以避開平面教材的缺點--如'數學的量化/點線面上無法'立體活化的呈現。
平板電腦的多功能, touch screen 和內容的成功結合運用,應會有更佳的學習效果....結合度不高的介面,反而會因其介面的不成熟,造成使用上的不方便,阻礙學習目標的達成。
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